1. Introduction
Welcome to Jyajo ("Jyajo," "Company," "we," "our," or "us"). This Privacy Policy explains how Jyajo collects, uses, stores, protects, and discloses information when users access our website, mobile applications, and related real-estate marketplace services.
By accessing or using Jyajo, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information you provide directly, information collected automatically when you use the Platform, and information from trusted third-party partners.
A. Personal Information
When creating an account or using our services, we may collect:
- Full name
- Email address
- Mobile number
- Password (securely encrypted)
- Profile photograph (optional)
- Government verification documents (if applicable)
B. Property Listing Information
When users post listings, we may collect:
- Property title and description
- Images and videos
- Location details and pricing information
- Ownership-related details
- Agent or seller contact details
C. Device & Technical Information
We automatically collect:
- Device model, operating system, and browser information
- IP address and application version
- Session logs and crash reports
D. Location Information
With your permission, Jyajo may access precise GPS location or approximate location to show nearby properties, improve search relevance, and recommend location-based listings.
E. Analytics Information
We may collect search activity, page views, listing clicks, session duration, and user engagement metrics to improve our platform.
3. Cookies & Tracking Technologies
Jyajo uses cookies and similar technologies for authentication, session management, user preferences, analytics, and performance monitoring. Users may disable cookies through browser settings, though some features may not function correctly without them.
We use both first-party cookies set by Jyajo and a small number of trusted third-party cookies for analytics and security.
4. How We Use Information
We use collected information to operate and improve the Platform, personalize your experience, and keep our community safe. Specifically:
- Create and manage user accounts
- Publish and manage property listings
- Connect buyers, sellers, and agents
- Improve platform functionality and features
- Prevent fraud and detect abuse
- Provide customer support
- Send important notifications and transactional messages
5. Data Sharing
Information may be shared with:
- Cloud hosting providers who store and serve the platform
- Analytics providers under strict data agreements
- Identity verification partners (where applicable)
- Legal authorities when required by applicable law
6. Data Security
Jyajo implements reasonable security measures to protect your information, including:
- SSL/TLS encryption in transit
- Encrypted backups and secure storage
- Role-based access controls
- Secure hosting infrastructure
- Multi-factor authentication mechanisms
However, no system can guarantee absolute security. If we detect a breach that affects you, we will notify you and the relevant authorities as required by applicable law.
7. Account Deletion
Users may request account deletion by contacting us at support@jyajo.com or through the account deletion page. Upon successful verification, account-related data will be deleted unless retention is required by law for legal, tax, fraud-prevention, or dispute-resolution purposes.
8. Contact Information
For privacy-related concerns or requests, please contact our Legal & Privacy Team:
- Email: support@jyajo.com
- Legal: legal@jyajo.com
- Phone: +977-9804736415
We aim to respond to all privacy-related requests within 7 working days.